Zappos Reviews
Based on 42 customer reviews and online research, zappos.com has a consumer rating of 3.8 out of 5 stars, indicating that most customers are generally satisfied with Zappos.
5 Stars(24)
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4 Stars(6)
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3 Stars(1)
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2 Stars(1)
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1 Star(10)
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How would you rate Zappos?
Top Reviews
I was trying to place an order on their Web site, but was having a very difficult time. So, I gave up and decided to call them instead.
The representative I talked to told me that I would need to create an account first. I asked her why. She said that they don't have guest checkout. I asked her what the reason is that they don't have guest checkout. She said they just don't. Again, I asked her why. Exact same answer. Then I said,"Ma'am, you're not answering my question. Most places have guest checkout. Why is it that Zappos does not?" Guess what--she hung up on me! I think that's only the second time in my life that I've been hung up on by a customer-service representative!
Absolutely pathetic. I ordered my shoes somewhere else.
The next day, I called and asked to speak to a manager. I told her what had happened. She was nice, and said that since they record all their calls, they might be able to find out who hung up on me. But she never asked,"Were you able to complete your order?" or "Can I offer you a coupon to win you back as a customer?" You would think that a manager would know to do this.
Maybe my first-ever experience with Zappos was atypical, but I won't be back.
Talk about good service. Zappos store had exactly what I was looking or. I did not trust online shops but this one proved me otherwise. There was a very wide selection to choose from and I dod not have a hard time. What I bought did not dissapoint me. I will still be checking just to be sure. Anyway I am grateful for the great service.
Customer Reviews (42)
I am glad that I found Zappos online store for my footwear shopping. They never fail to satisfy my desire of trendy shoes with best quality. Their delivery services are the best. I got my order under 4 working days with safe packaging. Moreover, I also found this site, couponmonger.com/zappos-30-off to grab good deals of up to 50% off for zappos online store.
Excellent customer service. Bought many shoes there before and had issues with only a few. They were able to resolve my issues and left me happy.
I ordered from Zappos because I didn’t want to support Amazon! Well guess what ****** Zappos uses Amazon for shipping. *****
What a load of Crap!
Exceptional customer service. Their shoe products are of the highest quality. I don't think they stock or sell junk. I LOVE free shipping both ways! I buy 1-2 pairs of shoes, sandals or athletic sneakers there each year! The best choices around! Worth every penny!
I love zappos - until I have a return. I know returns are free but it takes nearly 2 weeks before it is credited back to your account. Amazon and Macy's are so much better with returns.
Always a great experience. I have only purchased shoes but am a long time customer. I have bunions and other feet problems so their quick ship and easy returns are awesome.
Ordered a pair of shoe from this website. Zappos is an amazing website and it gives fast delivery. I received a good quality product. These shoes are very comfortable to wear and fit well and look trendy. Highly recommended.
I have owned authentic Boots for a long time. I just opened up my delivery. I could tell right away that they did not look right. The box was a brown box that looked like it came from China, not a Hunter box. I could not even get my foot in it..this company used to be good, I am sending them back.I reach the company on this HELP ???????????????????? ???????????????? ???????????????? ???????????????? ???????????? one seven two four five THE COMPANY CARE TEAM WAS AWESOME IN HELPING ME TO SENT BACK THIS CRAP, GARBAGE SHOES BACK TO THE COMPANY AND MY DOLLAR WAS INITIATED TO ME AT FIRST I AM REPORTING TO TRADING STANDARDS
Awesome shoes. They feels comfortable and fits perfectly while running. Good material and long time durability.
All talk and no action. If you have a return you may as well kiss it goodbye. They hand out rah-rah customer service emails and then do nothing. Never again.
Zappos is best online site for buying shoes. Once ordered delivery is fast. Service is great. Loved the collection of shoes it has. Quality is excellent. Worth the money. Recommended to friends.
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